Multilingual voice helpline assistant
41%calls fully resolved
11.4%word error rate
180 msp95 response
The full story
- BeforeCallers waited on hold for questions agents answered dozens of times a day.
- FixSpeech recognition tuned on local accents in each language, a RAG knowledge base, hand-off to humans.
- 41%: Simple questions no longer wait for an agent.
- 11.4%: About 9 in 10 words right, measured on held-out calls.
- 180 ms: 95 of 100 replies are faster than this. No awkward pauses.
Voice AIRAGTelephony